Please contact us for additional assistance. If you no longer have access to the smart device used to originally set up two-step verification and are unable to locate the backup codes or use e-mail address verification, you will not be able to sign in to your Nintendo Account. If you have also forgotten your password, this option is not available.If you do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email.Locate the code in your email and enter it in the Verification code box, then select Submit. An email with a verification code will be sent to the email address associated with your Nintendo Account. If you do not currently have access to your backup codes, select Use another method to verify your identity on the Enter a backup code screen.10 backup codes were provided when two-step verification was initially set up, with the direction to copy and save them to a safe place.If your verification code is still not working, click Use another method to verify your identity on the Two-Step Verification page during the sign-in process and enter one of your 10 backup codes.Tap the more options icon and then Settings.If the 6-digit code is not working on an Android phone, try using the Time sync feature:.
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